REGULATIONS OF SERVICE PROVISION BY ELECTRONIC ROUTE ZielarniaSuwalska.pl

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
zielarniasuwalska.pl

$1. General provisions

The Seller shall provide the Services in accordance with the Regulations and the provisions of generally applicable law.
The online store is available at zielarniasuwalska.pl.
The Seller can be contacted:
1. By mail: Zielarnia Agnieszka Żukowska, ul. Tadeusza Kościuszki 112C/U2, 16-400 Suwałki ,
2. email: kontakt@zielarniasuwalska.pl,
3. By phone: 730 30 90 30,
4. via the contact form.
The Seller makes these Regulations available on the Store’s website and may make them available in the Customer’s Account or include them as an attachment to e-mails containing statements of acceptance of Customers’ offers. Customers may at any time: access the Rules and Regulations, record them, obtain and reproduce them by printing or saving them on a data carrier.
The information provided on the Store’s website does not constitute an offer by the Seller within the meaning of Art. 66 of the Civil Code Act, but only an invitation to Customers to submit offers to conclude a contract, in accordance with Art. 71 of the Civil Code Act.
In order to use the Store, it is necessary for the Customer to have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account.

$2. Account registration

The Customer Account Service Agreement is concluded for an indefinite period of time when the Seller confirms the registration of the Customer Account.
The subject of this Customer Account Service is the provision of a Customer Account panel that allows, among other things. among others. Management of Customer data and orders.
In order to create a Customer Account, it is necessary to make a voluntary and free registration. It takes place by completing and sending to the Seller the registration form, which is made available in the area of the Store’s website.
The condition for the correct completion of the registration form is the completion of all its mandatory and possibly optional fields, using true, complete and pertinent to the Customer data or information.
Before submitting the registration form, by checking its appropriate box, the Client should declare that he has read the Regulations and accepts its provisions.
Sending the registration form to the Seller is done using the functionality of the Store and through it.
The use of the Customer Account is possible after its creation, and then logging in using the correct login and password.
It is forbidden to share access data to the Customer’s Account with third parties and to establish several Customer Accounts by one Customer.
Termination by the Customer of the contract for the provision of the Customer Account Service may be made without giving any reason and at any time, using its functionality or by sending the Customer’s statement to this effect to the Seller, e.g. by e-mail or letter.
Termination by the Seller of the contract for the provision of Customer Account Services may be made without giving any reason and at any time, with a notice period of 14 days, and with the preservation of the rights acquired by the Customer before termination.

$3. Basic functionality of the store

The Seller makes it possible through the Store to browse the information posted in the Store. The use of the Service is terminated when the Customer closes the Store’s website.
The Seller provides customers with the following basic functionality of the Store:
1. providing a contact form,
2. introduction of opinions about the Goods,
3. provision of a search engine for Goods,
4. map sharing.
To use the functionality of the contact form, you need to complete its mandatory fields, enter the desired content, and then send a message to the Seller. The Seller will respond promptly, using the functionality of the Store, either by phone or electronically by sending an e-mail.
To enter an opinion about the Goods, use the feedback form, by completing its mandatory fields and entering the declared rating or content. The functionality may allow you to give a rating on a marked scale.
To search for Goods in the Store, enter the desired content in the search area of the Store, and then approve it. The functionality allows you to search the Store’s resources using keywords entered by the Customer. In addition, the functionality may allow you to perform an advanced search on selected criteria.
In order to use the map functionality, you need to view the website containing the map. The functionality allows you to get a preview of the location of the Vendor’s headquarters.
Use of some of the listed functionalities may require having a Customer Account and logging into it.

$4. Orders placed through the Store

Orders for Goods can be placed via the Store’s website 7 days a week and 24 hours a day, using the Shopping Cart function.
After completing the order list of Goods, in the Shopping Cart area, the Customer proceeds to the order processing.
To place an order, the Customer should take the next steps according to the messages displayed on the Store’s pages.
When placing an order, the customer is required to:
1. entering data marked as required. Failure to provide them will prevent the finalization of the order,
2. choice of payment method and delivery method.
Placement of an order is preceded by receipt by the Customer, through the display in the Shopping Cart area, of information on the total price for the order, including taxes and related costs, in particular delivery and payment costs.
Placing an order can be done by using the appropriate button in the Shopping Cart and is tantamount to an offer by the Customer to the Seller to conclude a contract of sale of the Goods included in the order.
Before submitting the order form, by checking the appropriate checkbox, the customer should declare that he has read the Terms and Conditions and accepts its provisions.
Acceptance of the Customer’s offer made by the Seller subject to the change referred to in the above paragraph shall be deemed a new offer, requiring acceptance by the Customer in order to conclude the Sales Agreement.
Confirmation of order acceptance by the Seller is made by sending an immediate e-mail message. This message contains the terms and conditions of the concluded Sales Agreement agreed upon by the parties, as well as the data entered by the Customer in the order form, in order to enable the detection of errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
Confirmation of the order is tantamount to the Seller’s acceptance of the offer to conclude a contract of sale made by the Customer.

$5. Sales

The Seller provides to the Customers the Service of selling Goods at a distance.
The Goods available in the Store are each time presented in the current assortment on the Store’s website. The specifics of each Goods, their composition and characteristics can be found in the descriptions of the Goods in the Store.
The subject matter of the Sales Contract includes the Seller’s obligation to transfer ownership of the Goods to the Customer and release them, and the Customer’s obligation to take back the Goods and pay the Seller the price of the Goods.
The Seller reserves the right to conduct promotional campaigns, consisting, in particular, in reducing the price of Goods or Services until a certain date or exhausting the stock of Goods subject to promotion.
By entering into a contract of sale, the Seller agrees to provide the Customer with Goods without defects.
The conclusion of the contract of sale takes place at the moment of confirmation of acceptance of the Customer’s order by the Seller.
The Sales Agreement is concluded in the Polish language, with the content in accordance with the Regulations.

$6. Delivery

The release of Goods that are physical objects is carried out:
1. If the Customer chooses the option of delivery via a Carrier, to the address provided by the Customer,
2. if the Customer chooses the option of delivery to a Parcel Machine via a Carrier, to a Parcel Machine selected by the Customer,
3. if the Customer chooses to pick up the Goods in person, at the Store’s premises on Business Days between. 10:00-18:00 and on Saturdays from. 10:00-14:00.
Detailed information on costs and delivery methods are published on the Store’s website, and the customer is informed about them during the ordering process.
The deadline for delivery of the Goods to the Customer is 10 business days, unless a shorter period is specified in the description of the Goods or during the ordering process.
In the variant of payment in advance, the period of shipment of the Goods is calculated from the recognition of receipt of the amount due to the Seller’s bank account.
In any payment option, the mere release of the Goods takes place no sooner than after payment by the Customer.
Confirmation of the release of the Goods to the Carrier for delivery, can be made by sending an e-mail to the Customer’s e-mail address.
The danger of accidental loss of or damage to the item passes to the Consumer as soon as it is delivered to the Consumer.
If the Customer chooses the option of delivery via a Carrier, it is recommended that the delivered shipment be examined by the Customer in the presence of the Carrier.
If you find damage to the shipment, we recommend that you make a claim directly to the Carrier – it is best to write a report of the condition of the shipment with the Carrier, or contact the Seller. For Parcel Machine delivery, we recommend that you show the damage under the Parcel Machine’s surveillance camera; place the damaged, unopened parcel in the same Parcel Machine box in which it was located and close the box, according to the messages on the Parcel Machine screen. Then report the complaint to the owner of the Parcel Machine in question, according to the messages on the Parcel Machine screen or the Vendor.

$7. Payments

The value of the payment for the Sale is determined on the basis of the price list of the Goods, located on the Seller’s website at the time of ordering the Goods.
The prices given on the Store’s website next to the given Goods are gross prices given in Polish zlotys and include the value of due taxes, while they do not include the cost of delivery of the Goods and the chosen form of payment.
Transaction and delivery costs of the Goods shall be borne by the Customer.
The total price of the order, shown in the Shopping Cart area before placing the order and after selecting the delivery method of the Goods and payment, includes the price for the ordered Goods, including tax charges and all related costs, in particular delivery and transaction costs.
The Seller allows the following methods of payment for the provided Sales Services:
1. In cash upon personal collection at the stationary office of the Store,
2. cash on delivery on delivery from the Carrier,
3. By bank transfer to the Seller’s bank account,
4. by electronic transfer to the Seller’s bank account, through a third-party payment operator,
5. by payment card through a third-party payment provider,
The seller uses a third-party payment provider:
1. using the external payment system imoje, operated by ING Bank Śląski S.A, based in Katowice (40-086), at ul. Sokolska 34, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000005459, NIP: 6340135475 and REGON: 271514909,
2. using PayU external payment system, operated by PayU S.A. with its registered seat in Poznan (60-166), at ul. Grunwaldzka 182, entered in the Register of Entrepreneurs of the National Court Register under KRS: 0000274399, NIP: 7792308495 and REGON: 300523444,
3. using Twisto external payment system, operated by Twisto Polska Sp. z o.o. with headquarters in Warsaw (02-566), at ul. Puławska 2, registered in the Register of Entrepreneurs of the National Court Register under KRS: 0000689624, NIP: 9512442875 and REGON: 367977970.
The customer is obliged to pay:
1. at the time of delivery of the Goods – if you choose the cash payment method,
2. Within 7 days – if you choose the payment method by bank transfer,
3. at the time of placing an order – if you choose a payment method handled using an external payment system.
Return of payment by the Seller shall be made immediately, no later than 14 days from the date of the cause, in the case of:
1. Consumer’s withdrawal from the contract,
2. recognition by the Seller of the claim covered by the complaint in whole or in part, based on generally applicable regulations.
Refund of payment is made using the same method of payment that was used by the Customer in the original transaction, unless the Customer agrees to a different solution that does not involve any costs for the Customer.
The Seller shall not be obliged to reimburse the Customer for the additional cost of delivery of the Goods, if the Customer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller.

$8. Newsletter

The Seller allows you to join the list of subscribers to a newsletter containing commercial information, sent to the Client’s e-mail address.
To subscribe to the newsletter, use the appropriate newsletter activation field in the registration form or other form provided by the Seller on the Store’s website.
A prerequisite for the correct ordering of the newsletter is the provision of the customer’s e-mail address. Providing this data is voluntary, however, it is necessary in order to receive the newsletter.
Unsubscribing from the list of newsletter subscribers can be done without giving any reason and at any time, using the functionality of the Store or the deactivation link included in the newsletter message, as well as by sending the Customer’s statement to this effect to the Seller, e.g. in an email or letter.

$9. Complaint – non-compliance of service provision with the contract

Complaints may be filed for non-compliance of the provided Service with the contract, in accordance with the binding provisions of the law, in particular, in accordance with the provisions of Art. 43b et seq. of the Act of May 30, 2014. On Consumer Rights.
Claims may be filed by letter or e-mail to the postal or electronic address of the Seller. It can be filed using the form, the template of which is attached to the Terms and Conditions, but it is not mandatory.
In the content of the submitted complaint, it is recommended to include:
1. contact information of the Consumer, which will be used to respond to the complaint and conduct correspondence related to it,
2. The number of the Consumer’s bank account, which will be used to return the funds, in case of such circumstances,
3. description of the problem and identification data of the Consumer.
In the event that the complaint relates to the Goods being a thing, in order to process the complaint by the Seller, the Consumer is obliged to deliver or send the advertised Goods to the Seller’s address, at the Seller’s expense.
The seller will recognize complaints within 14 days from the date of notification.
The Seller will inform the Consumer about the resolution of the received complaint by e-mail or regular mail, depending on the Consumer’s will or the method used by the Consumer to file a complaint.
If the complaint concerns Goods that are subject to shipment to the Consumer after recognition of the complaint, the Seller will deliver or ship the Goods to the Consumer’s address at his expense.
Refund of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, according to the will of the Consumer.

$10. Out-of-court complaint handling and claims investigation

The consumer has the opportunity to use the following out-of-court means of handling complaints and claims:
1. submission of a request for settlement of a dispute arising from a concluded Sales agreement to a permanent conciliatory consumer court operating at the Trade Inspection, the address of which, due to its jurisdiction, can be determined using the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
2. filing a request for mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address for jurisdiction can be determined through the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
3. Use the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
4. filing a complaint via the EU online ODR platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013. on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
Detailed information about the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these procedures, can be found at the offices and on the websites of the entities listed in point 1.
A list of entities and institutions that carry out tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.

$11. Withdrawal from the contract

A Customer who is a Consumer or an Entrepreneur on the rights of a Consumer may, without giving any reason, withdraw within 14 days from the contract, including the Sales contract, subject to the standards indicated in the content of the instruction on withdrawal from the contract, which is attached to the Regulations.
The right of withdrawal does not apply, among others. among others. with respect to the Sales contract:
1. Non-refabricated goods, manufactured to the Customer’s specifications or serving to meet the Customer’s individualized needs,
2. Goods delivered in a sealed package, which, once opened, cannot be returned for health or hygiene reasons, if the package was opened after delivery.
In other cases, you can withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement can be made on the form, a sample of which is attached to the Regulations.
Immediately, but no later than within 14 days from the date on which the Customer has withdrawn from the contract, he is obliged to return the Goods to the Seller or give them to a person authorized by the Seller. To meet the deadline it is sufficient to return the Goods before its expiration. This provision does not apply if the Seller has offered to pick up the Goods himself.
The customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
In the event of withdrawal from the contract, it is considered not concluded. If the Customer has made a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer ceases to be binding.

$12. Data processing and cookies

For information on the terms and conditions of personal data processing, please refer to the Store’s Privacy and Cookies Policy.
Information about the cookies used can be found in the Privacy and Cookies Policy of the Store.

$13. License terms and conditions

The Seller grants to customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these terms and conditions.
The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the web pages used to operate the Store, and any documents developed by the Seller in connection with the provision of the Store, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyright in the Store or any works forming part of it, nor the right to grant permissions on the subject of disposing of the economic copyright in these works or the Store and using them, as well as to exercise other dependent rights not reserved in the license terms and conditions.
The right to use the Store and related works, applies to the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one’s choice, and access and display through a telecommunications device at a place and time of one’s choice.
The customer may not: rent, lease or resell the works or any part of them, as well as create derivative works based on them, make changes to the works, remove any information about ownership rights or copyrights that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards.
The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Vendor retains the exclusive right to decide to maintain the integrity of the Store.
By publishing any content in the Store, and in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, territorially unlimited and non-exclusive license for their use in the following fields of use: publication in the area of the Store’s website, recording and reproduction in the memory of a telecommunications device at a place and time of their own choosing, access and display via a telecommunications device at a place and time of their own choosing, while retaining the right to grant sublicenses referred to in the points above, in order to enable Customers to use the Store.
The customer acknowledges that it is prohibited to deliver to or through the Store, content:
1. unlawful,
2. that may mislead other Customers,
3. violating the personal rights of Customers, Seller or third parties,
4. commonly regarded as offensive, vulgar or violating good morals, in particular: pornographic content, content advocating the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
The Seller is entitled to remove or moderate content that violates the Terms of Service.

$14. Applicability and amendment of the regulations

The Regulations shall come into force within 3 days from the date of their publication on the Store’s website.
Amendments to the Terms and Conditions may occur for reasons of changes in the law relating to the subject matter of the Services, as well as for technical or organizational changes, relating to the services provided by the Seller.
The Terms and Conditions are amended by publishing their new content on the Store’s website.
The amendment of the Terms and Conditions does not apply to Sales contracts concluded before the date of its amendment.
Publication of information on changes to the Terms and Conditions shall be made in the area of the Store’s website, within 3 days before the effective date of its new wording.
The Seller sends by e-mail information about changes to the Terms and Conditions, if the parties are bound by a contract concluded for an indefinite period.

$15. Final Provisions

The meaning of capitalized terms is as explained in the section describing the definitions used in the Regulations.
The seller is not responsible for:
1. interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
2. interruptions in the proper functioning of the Store and improper performance of Services to non-consumer Customers, caused by technical operations or cause attributable to the entities through which the Seller provides Services,
3. benefits lost by Customers who are not Consumers.
In the absence of the possibility of amicable settlement of a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its national law, a court of competent jurisdiction for its resolution shall be established for the registered office of the Seller.
In relation to Customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, if the provisions of their national law allow such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto.
The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer under the provisions of local common law. The Consumer may not waive them.
In relation to contracts concluded with the Seller, in the case of inconsistency of the Regulations with the provisions of the common law of the Consumer’s country, the provisions of the common law of the Consumer’s country shall apply.
In the event that provisions of the Terms and Conditions prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. In place of the invalid or ineffective provisions, the standard corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Terms and Conditions will apply.

$16. Definitions used in the regulations

The Customer is a natural person, legal entity or organizational unit without legal personality, for the benefit of which generally applicable laws grant legal capacity, who concludes a contract with the Seller for the provision of Services.

Customer Account is a panel that allows managing Customer orders through the Store, subject to registration and login.

A consumer is a customer who is a natural person and enters into a contract for a purpose that is not directly related to his/her commercial or professional activity.

Shopping cart is a functionality of the Store that allows the Customer to complete orders of Goods.

A parcel machine is an automatic box or postal terminal used to receive parcels of Goods.

An Entrepreneur on the rights of a consumer is a Customer who is an entrepreneur, placing an order for Goods related to his business activity, but not of a professional nature for him, in accordance with the applicable laws arising, in particular, from the subject of his business activity on the basis of the provisions on the Central Registration and Information on Business Activity, in accordance with the applicable laws.

Carrier is an entity that provides Goods Delivery services in cooperation with the Seller.

Regulations are these contractual terms, the subject of which is the provision of Services electronically by the Seller to Customers, through the Store.

Store is a store, operated by the Seller through a website available on the Internet at URL: zielarniasuwalska.pl.

The Seller is Agnieszka Żukowska, conducting business under the name of Zielarnia Agnieszka Żukowska, with registered office in Suwałki (16-400) at ul. Tadeusza Kościuszki 112C/U2, registered in the Central Register and Information on Business Activity conducted by the Minister of Development, under the NIP number 6671674243 and REGON number 200861322, being the service provider, administrator and owner of the Store. The Seller can be contacted at telephone number: 730 30 90 30 and using the e-mail address: kontakt@zielarniasuwalska.pl.

A sale is a Service of sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer ownership of the Goods to the Customer and release them, and the Customer’s obligation to take back the Goods and pay the Seller the designated price.

Goods are things presented in the area of the Store by the Seller for Sale.

Service is a service provided by the Seller to the Customer, based on a contract concluded between the parties through the Store. The conclusion of the contract is made through an organized system of contracting at a distance, without the simultaneous physical presence of the parties.

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT WITHDRAWAL FROM THE CONTRACT
INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

The provisions contained in this instruction on the right of withdrawal by Consumers shall apply to a natural person, concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

You have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right of withdrawal”. The withdrawal period expires after 14 days from the date:

for a contract in the performance of which the trader delivers the goods, being obliged to transfer their ownership – from the taking of possession of the goods by the consumer or a third party other than the carrier designated by the consumer, and in the case of a contract that:
1. includes multiple goods that are delivered separately, in lots or in parts – from taking possession of the last good, lot or part thereof,
2. consists in the regular delivery of goods for a fixed period of time – from taking possession of the first of the goods;”;
in which you took possession of the thing or in which a third party other than the carrier and indicated by you took possession of the thing – in the case of a contract obliging you to transfer ownership of the thing (e.g., a contract of sale, a contract for delivery or a contract for work that is a movable thing),
conclusion of the contract – in the case of service contracts.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

To exercise your right of withdrawal, you must inform us: Zielarnia Agnieszka Żukowska, ul. Tadeusza Kościuszki 112C/U2, 16-400 Suwałki , e-mail: kontakt@zielarniasuwalska.pl, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).

When withdrawing from the contract, you can use the model withdrawal form, but it is not mandatory. The model form is attached to the terms and conditions for the provision of electronic services in the Store.

CONSEQUENCES OF WITHDRAWAL

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.

If you have received an item in connection with the contract, please send back or give us the item to the address of Zielarnia Agnieszka Żukowska, ul. Tadeusza Kościuszki 112C/U2, 16-400 Suwałki , immediately and in any case no later than 14 days from the day on which you informed us about withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period.

Please be advised that you will have to pay the direct costs of returning the item. The amount of these costs is estimated at a maximum of about 25,00 PLN.

You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal from an off-premises or distance contract does not apply to consumers with respect to contracts:

in which the object of performance is a non-refabricated item, manufactured to the consumer’s specifications or serving to meet his individualized needs;
in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery.

MODEL WITHDRAWAL FORM
(this form must be completed and returned only if you wish to withdraw from the contract)

Addressee: Zielarnia Agnieszka Żukowska, ul. Tadeusza Kościuszki 112C/U2, 16-400 Suwałki | kontakt@zielarniasuwalska.pl

I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) the contract for the performance of the following items(*)/for the provision of the following service(*):

Method of refunding the payment made:

Date of contract(*)/acceptance(*):

Name:

Address:

Caption:

(only if the form is sent in hard copy)

Date:

(*) Delete as necessary.

COMPLAINT FORM
(This form can be filled out and returned if you wish to make a warranty claim)

Addressee: Zielarnia Agnieszka Żukowska, ul. Tadeusza Kościuszki 112C/U2, 16-400 Suwałki
Customer’s name or surname:
Customer Address:

Customer Telephone No:
Customer e-mail address:
Order Number:

As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:

mailing address:
email address:

The complaint concerns:

sales contract from __________ goods:
contract for the provision of another service:
other:

Date of determination of the cause of the complaint:

Problem description:

Claim request:

repair free of charge
replacement
reduction in the price of goods by the amount of _____
withdrawal

Bank account number for reimbursement:

Statement when acting as a businessman under the rights of a consumer:

I declare that the concluded contract of sale was directly related to my business activity, but it does not have a professional character for me, arising in particular from the subject of my business activity under the provisions of the Central Register and Information on Business Activity. As proof, I list below the PKD for my business activity as published in the CEIDG:

PKD No. ____________________ Description: ______________________

Date:

Signature of the submitter:
(only if the form is submitted on paper)

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